Business Pulse Billing and Refund Policy
Last updated November 7, 2026. This policy concerns Business Pulse subscriptions. The IEPro teaching platform and educator-to-family class payments have separate billing terms.
When Billing Starts
A card is required. Saving it with Stripe does not start the seven-day trial or charge the $49 annual fee. The trial begins when initial setup is complete in Pulse. Pulse shows your trial end and first scheduled charge date. Unless you cancel automatic renewal before then, the price is $49 USD at the end of the trial and once a year thereafter until canceled. Applicable taxes, if any, must be disclosed before billing authorization.
Complimentary Access and Annual Renewal
Complimentary access keeps its existing expiry and does not include an additional seven-day trial. Adding a card and completing signup authorizes a $49 USD annual charge when that complimentary access ends, followed by annual renewal until canceled. Pulse and Stripe show the first charge date before authorization. Stop auto-renewal before that date to avoid the charge while keeping the remaining complimentary time. If complimentary access has already ended, renewal checkout charges $49 USD immediately, with no new trial. Complimentary users are not enrolled in paid billing unless they choose to sign up.
Stopping Future Charges
In Pulse, open Account → Pulse Subscription → Stop auto-renewal and confirm. Cancel before the trial ends to avoid the first annual charge, or before the next annual renewal to prevent that renewal. Access continues until the displayed trial or paid-period end. Turn auto-renewal back on before cancellation takes effect to keep the subscription renewing. Closing Pulse, disconnecting email, clearing data or uninstalling does not cancel the subscription.
If the cancellation control is unavailable, contact hello@independenteducatorpro.com from your activation email. Include your request to cancel. Do not send card numbers, passwords or mailbox access tokens.
Refund Requests
You may request a refund within 14 days after a subscription charge. Requests are evaluated case by case. After 14 days, charges are nonrefundable except where required by law, for a verified billing error, or where IEPro approves an exception. Cancellation stops future renewals and does not automatically reverse a completed charge or entitle you to a prorated refund. Nonwaivable legal rights remain unchanged. To request review, send your activation email, charge date and reason to hello@independenteducatorpro.com.
Payment Issues
Stripe processes cards, renewals and refunds. IEPro does not store complete card details. Stripe may retry a failed charge. Access can end when the trial or most recent paid term expires if payment is not completed. A full approved refund can remove access supported by that charge; other valid access remains subject to its terms. Your locally saved reports are not automatically erased when billing or access ends.